Confirmation of Order
When you place an order with Snowmeds.com, we understand the importance of keeping you informed every step of the way. Once your order is placed, an affirmation email is promptly sent to you, confirming the details of your purchase. This email serves as a reassurance that your order has been successfully received and is being processed.
Within the next 24 hours, you can expect another email, processing your purchase and notifying you that it will soon be dispatched. This communication not only confirms the order but also provides crucial details about the upcoming dispatch of your package.
In the event of any payment issues, such as non-completion, our system is designed to promptly notify you via email, addressing the specific concern and guiding you on the necessary steps to ensure a smooth transaction.
Confirming the Shipping Process
At Snowmeds.com, we prioritize a transparent and efficient shipping process. Once your order is confirmed and ready for dispatch, you will receive an email containing the tracking number for your purchase. This email includes comprehensive shipping details, including the expected delivery date.
For your convenience, we provide a “connect with us” option in the email, allowing you to track your order manually by making a simple phone call. We believe in empowering our customers with information and easy accessibility throughout the shipping journey.
Your order can be shipped to your home or work address, based on your preference. Additionally, we offer a registered airmail option, ensuring a higher level of security. This type of delivery requires your signature upon receipt, adding an extra layer of protection to your shipment.
If you are unavailable during the delivery attempt, you will receive a notification about the endeavor to deliver the package. You can then contact the post office mentioned in the delivery details to arrange for a suitable time to receive your package. The package is held at the post office for up to four weeks before a return attempt is made.
APO Addresses and PO Boxes
Snowmeds.com understands the diversity of our customers’ addresses. We offer the flexibility of delivering to APO addresses and PO Boxes. During the shipping process, you can easily select your APO or PO address by specifying it alongside your main address.
Customs and International Shipping
As Snowmeds.com operates from India, each order is treated as a commodity in customs. This may lead to delays ranging from a few days to three months in extreme cases. We appreciate your patience in such instances, and we strive to make your delivery experience as smooth as possible.
Reshipments of Lost Orders
Lost orders are a rare occurrence, but at Snowmeds.com, we take responsibility for ensuring your satisfaction. If your order is lost, we offer reshipment or refund options. It is crucial to report any delay or non-receipt of your order within seven weeks from the dispatch date. Any reports made after eight weeks will not be eligible for a refund or reshipment.
Refund and Return Policy
Snowmeds.com values your satisfaction with every purchase. If your received order is damaged or not received at all, we initiate a refund or reshipment based on your preference. To apply for a refund, customers must wait a minimum of 30 days from the order placement date.
For telephonic support regarding any queries or concerns about your order, Snowmeds.com offers assistance. Our refund policy ensures eligibility as long as the returned item is unopened, sealed, and within its expiration date.
Your trust in Snowmeds.com is our priority, and we aim to make your entire shopping experience seamless, from order confirmation to delivery.